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COMbox with pl24connect - Troubleshooting Guide

COMbox Section

Step 1: COMbox is installed on the 24/7 system
Step 2: COMbox Settings can be opened
Step 3: Technical User was created
Step 4: Firewall ports are unblocked on the 24/7 system
Step 5: Order form folder(s) of the COMbox can be reached by pl24connect
Step 6: Brand was configured in COMbox
Step 7: Orders are downloaded automatically
Step 8: COMbox and Messenger can be updated
Step 9: An e-mail is sent when encountering technical problems
Step 10: An e-mail is sent on the escalation of unprocessed orders

 

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  • Start
  • Chart
  • Table of Content
  • COMbox Section
    • Step 1: COMbox is installed on the 24/7 system
    • Step 2: COMbox Settings can be opened, COMbox is working properly
    • Step 3: Technical User was created
    • Step 4: Firewall ports are unblocked on the 24/7 system
    • Step 5: Order form folder(s) of the COMbox can be reached by pl24connect
    • Step 6: Brand was configured in COMbox
    • Step 7: Orders are downloaded automatically
    • Step 8: COMbox and Messenger can be updated
    • Step 9: An e-mail is sent when encountering technical problems
    • Step 10: An e-mail is sent on the escalation of unprocessed orders
  • pl24connect Section
  • Messenger Section
  • Additional Solution Steps

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