If the problem persists despite the solution options, follow these steps:
- Gather the COMbox Connector logs (include the exact date/time of the error):
= C:\Program Files\COMbox-Connector > Compress the folder "log". - Gather COMbox Messenger logs (include the exact date/time of the error):
= C:\Users\*current user name*\AppData\Roaming\COMboxMessenger > compress the logs. - Note down all actions done and send the information as well as the problem description and company ID to your responsible COMbox/pl24connect support contact.
- For DMS problems, ask your DMS support contact for assistance.