This site is a support and troubleshooting guide for COMbox and Messenger in use with pl24connect.
Prerequisite is the correct installation of COMbox, Messenger and pl24connect according to the installation manual "Installation on the 24/7 System" and "pl24connect – Installation and Configuration“.
The site contains steps that instruct you to check a certain functionality and offers solutions for fixing problems. It is divided into the areas COMbox, pl24connect and Messenger. There is also information on what to do if you need further support. You can jump to the relevant section by the table of contents on by using the dropdown menu on the left.
Version notice: Version number of this troubleshooting guide is 1.2. It is valid for COMbox version 2.8.10, Messenger version 2.1.9.0, pl24connect version 1.1.0.13.
Chart to see the system setup and relations for COMbox and pl24connect